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Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024 , 1 Min Article
What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it
05 Feb 2019 , 2 Min Article
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016 , 5 Min Module
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016 , 900 Min Module
A delivery service may become the Achilles heel of your business says pharmacist Gary Jones of Borth Pharmacy, Ceredigion
08 Jun 2016 , 2 Min Article
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016 , 900 Min Module
CPPE's 'Dealing with difficult discussions' programme equips pharmacy teams to manage difficult discussions in pharmacy practice.
19 May 2016 , 1 Min Article
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016 , 5 Min Module
Patients need to ask for advice, rather than self-diagnosing online and jumping to conclusions.
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10 Mar 2016 , 4 Min Article
Research is necessary to drive pharmacy practice forward. All community pharmacists can get involved in some way.
08 Mar 2016 , 4 Min Article
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
People with low health literacy levels are more likely to suffer poor health, incur higher health costs and die young.
12 Feb 2016 , 4 Min Article
As pharmacists continue to innovate in service delivery, the pharmacy is no longer the only place to deliver services.Â
